Terms and Conditions of Service

Welcome to Alponte – Local Accommodation Management! These Terms and Conditions describe the terms by which we offer our services to our clients. By contracting our services, you agree to the terms set out in this document.

1. Definitions
   1. Alponte: This refers to the company Alponte – Gestão de Alojamento Local, which manages properties for short-term local accommodation.
   2. Client: Refers to the owner of the property who hires Alponte’s services to manage the local accommodation.
   3. Property: Refers to the property made available by the client for management and short-term rental.
   4. Services: Refers to all management activities carried out by Alponte, including but not limited to: managing reservations, communicating with guests, check-in/check-out, cleaning, maintenance and administrative services.
2. Provision of Services
   1. Alponte offers local accommodation management services, which include, but are not limited to:
      • Analysis and optimization of daily rates;
      • Booking management through online platforms;
      • Communicating with guests before, during and after their stay;
      • Coordinating check-in and check-out;
      • Regular cleaning and maintenance of the property;
      • Assistance with administrative issues related to local accommodation.
   2. Alponte undertakes to manage the Client’s Property in accordance with the highest professional standards.
   3. Alponte reserves the right to refuse to manage any property that does not comply with the minimum conditions of safety, hygiene and legality.
3. Client’s obligations
   1. The Client undertakes to provide Alponte with all necessary information about the Property, including legal documentation proving that the property complies with the regulations applicable to local accommodation.
   2. The Client must ensure that the Property is in a suitable condition for habitation and that it has all the necessary licenses and insurances.
   3. The Customer must keep their contact details up to date and cooperate with Alponte in the event of emergencies or unforeseen circumstances.
   4. Any structural or maintenance problems that are not attributable to regular management (e.g. major repairs, problems with the water or electricity system) are the responsibility of the Client.
4. Payments and Fees
   1. Alponte will charge a management fee on the revenue generated by the local accommodation. This fee will be agreed in advance and detailed in the service contract.
   2. The revenue generated by the bookings will be transferred to the Client after deduction of the management fee and any other agreed expenses (such as cleaning, repairs or maintenance).
   3. Payments for additional services, such as maintenance or renewal, must be approved in advance by the Customer and paid as agreed between the parties.
5. Cancellation and Termination of Contract
   1. The Customer may terminate the contract with Alponte at any time by giving at least 30 days’ written notice.
   2. Alponte reserves the right to terminate the contract if the Client fails to comply with its obligations, or if the Property is deemed unsuitable for the management of local accommodation.
   3. In the event of termination, all outstanding financial obligations, such as payments of fees or services rendered, must be settled before the contract is concluded.
6. Responsibilities and Limitations
   1. Alponte is not responsible for any damage to the Property caused by guests or third parties, but will take all reasonable steps to mitigate such damage.
   2. Alponte shall not be liable for financial losses caused by reservation cancellations, reservation platform failures or events beyond Alponte’s reasonable control (e.g. natural disasters, strikes, pandemics).
   3. Alponte does not guarantee total or constant occupancy of the Property, although it strives to maximize bookings and the profitability of the property.
7. Insurance
   1. The Client is responsible for maintaining an adequate insurance policy covering the Property for uses such as local accommodation, including cover for damage caused by guests.
   2. Alponte recommends that the Customer check the insurance cover and update it, if necessary, before starting to provide services.
8. Changes to the Terms and Conditions
   1. Alponte reserves the right to modify these Terms and Conditions at any time. The Customer will be informed of any changes at least 30 days in advance.
   2. If the Customer does not agree with the modifications, he may terminate the contract by giving written notice.
9. Dispute resolution
   1. Any disputes arising under this contract shall be settled amicably between the parties.
   2. If no agreement can be reached, the parties can go to the competent courts.
10. Applicable Law
    1. These Terms and Conditions are governed by the laws of Portugal, and any dispute will be dealt with in the competent courts of that jurisdiction.
11. Contact
    1. For more information or clarification, you can contact us via email: geral.alponte@gmail.com or telephone: (+351) 910 834 627 (cost of a call to the national mobile network).